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What can we help you with?

Our bank of frequently asked questions should have you off and moving again in no time. However if you’re still stuck, use our online enquiry form to direct your query to the right area.

faq

    I have been charged by Alliance Healthcare for low spend/fuel surcharge/returns levy

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    These charges do not apply to products purchased under Pfizer Direct to Pharmacy, but only for products ordered directly from Alliance Healthcare. Please contact your Alliance Healthcare branch for more details.

    I would like to raise a claim for a missing/short/ damaged/wrong item on a delivery

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    Please contact your Alliance Healthcare Service Centre who will send you a claim form and advise on next steps.

    I would like to speak to someone regarding the stock allocations Pfizer makes to my account

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    Please get in touch via our contact us form or contact the Pfizer Customer Contact Centre on 0845 608 8866.

    I would like to find out details of discontinued or divested products and how to order these products

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    Please view our current price list on the Product Stock page. You can access this page from the left-hand menu within your personalised dashboard.

    I would like to discuss/order Pfizer Consumer products

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    Please contact the Pfizer Consumer Division on 0845 850 5544 or email [email protected]

    I would like to discuss my orders for Pfizer Vaccines

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    Please contact Pfizer Vaccines Customer Service on 0800 0894033 or email [email protected]

    How can I obtain supplies of Ketamine solution 5ml?

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    The product is produced by Martindale Pharma. Please contact them on 01708 386660.

    How do I order support materials?

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    We have support materials available to order across our website. Visit the Health Services and Training & Development areas now to view what’s available to order.

PP-PHP-GBR-0790. September 2019